What is an SMS Gateway?

SMS Gateway

Essentially, an SMS Gateway is an online platform that allows you to send bulk SMS messages at the push of a button. Put simply, it acts as a conduit between the user and a telecommunications network and allows us to provide a reliable and effective SMS service to Australian businesses.

SMS Gateway Australia

As many of us have learned the hard way, cheap overseas providers come with a hidden cost of poor customer service and unreliable delivery. Can you and your business really afford wasted time and missed opportunities? directSMS has been providing an affordable SMS service with a 100% money back reliability guarantee in Australia since 2001.

We’re based in Sydney and are relied on to deliver a quality SMS service to thousands of businesses, large and small. Your data stays in Australia ensuring you are in complete compliance with the new privacy laws.

We send all SMS messages through the local telecommunications providers including Telstra, Optus and Vodafone. We do not take any chances with the delivery of your messages. That’s why we’ve been an SMS provider of choice in Australia for over a decade.

We can guarantee 100% coverage to all networks in Australia (as well as delivery to many destinations overseas). How many of our cheaper competitors can make that claim?

Is directSMS an SMS provider?

Yes, in some ways we are an SMS provider but we’re also much more. Our SMS Gateway is a fully inclusive service which connects you to your customers and produces outstanding results for SMS marketing campaigns, appointment reminders, service updates and internal staff communications.

So while we do provide an SMS service, we also offer so much more to help you engage with your customers as well as measure and track your campaign performance.

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What Our Clients Say

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A very easy system to advise our key stakeholders

The Karratha SES have been utilising directSMS for some 2+ years and have found it has assisted us greatly in a number of areas. This has given us a very easy system by which we can advise our key stakeholders and members. Everything you want is in the one tool, reporting, clear indicators that identify any issues with the SMS not being sent out. I highly recommend this tool as there are many out there but directSMS has met all of my requirements.

Trevor Patton
State Emergency Service (Karratha)

"High level of service and very responsive with our support queries"

directSMS' customer service team have provided a high level of service and have been very responsive with all our support queries.

Eliot Harper
Fuji Xerox Australia

"Very efficient customer service - always quick replies and very helpful"

directSMS customer service is very efficient. Whenever I have had to ask questions, I always got quick replies and they were very helpful.

Greg Gubiani
The Westin Melbourne

Helps me do my job faster

The Web 2 SMS service is a great work tool. It helps us save time and our customers think it's great and very handy given that they are always on the move. It helps me do my job faster thanks directSMS!

Paul Barber
Harvey Norman

"Extremely reliable and easy to use - we've increased productivity"

At Bess Concrete we have found directSMS to be an extremely reliable and easy to use service. By introducing this program to our business we have been able to increase productivity within the office. Thank you.

Morgan Bess
Bess Concrete

"Efficient, reliable, and backed up by excellent service and support"

directSMS is efficient, reliable and backed up by excellent customer service and support.

Amanda McPherson
BrizBrain & Spine

Helped us when no other provider could

directSMS dug us out of a precarious hole when no other provider was contactable. After frantically contacting numerous service providers both in Australia and off-shore, directSMS responded to our message for assistance swiftly, and made it very easy to get our communications up and running. Their customer service and support was outstanding. I’m an advocate!

Julie Pearce
National Australia Bank

"Prompt with service - and you'll always have the right knowledge and tools"

I have found it extremely beneficial using directSMS. They are prompt with their service and pay particular attention to detail to ensure the customer always has the right knowledge and tools available, I would highly recommend using directSMS for your marketing platform.

Gay Forbes
Australian Liquor Marketers

"directSMS' service and support is second to none"

NABS depends heavily on directSMS' technology to communicate with our deaf consumers & other parties. directSMS have provide a reliable & flexible solution that has become integral to the operations of the NABS call centre team. Their customer service and support is second to none.

Emily Coles
NABS - National Auslan Booking & Payment Service

High service and very responsive

'directSMS' customer service team have provided a high level of service and have been very responsive with all our support queries.

Eliot Harper
Fuji Xerox

"A great tool - it helps me do my job faster!"

The Web 2 SMS service is a great work tool. It helps us save time and our customers think it's great and very handy given that they are always on the move. It helps me do my job faster thanks directSMS!

Paul Barber
Harvey Norman - Marion SA

"Very quick to respond - and provided us with the solution we required"

directSMS are really easy to deal with, very quick to respond and were able to provide us with the flexible solution we required. I would definitely recommend them to anyone.

Edward Mario
Novell Inc

Reliable, cost-effective, great Australian support

As a leading ticketing solutions provider, we attach great importance to simplicity, quality and efficiency. These criteria are what we always look for in a service. We found directSMS meeting these requirements as it is easy to set up and use, reliable in deliverability, cost-effective for business purposes and offering great Australian support. Great and brilliant SMS provider!

Elmin Selay
Tickets.com

The flexible solution we needed

directSMS are really easy to deal with, very quick to respond and were able to provide us with the flexible solution we required. I would definitely recommend them to anyone

Edward Mario
Novell